FAQ
WHO ARE WE DONATING TO?
River Company Outfitters donates from every sale to certain river and local charities. Each quarter we will be picking a different organization to pick from. We grew up on the Ocoee, Hiwassee, and Chattahoochee and we hope that future generation will get to grow up swimming, rope swinging, kayaking, and rafting for years to come.
RETURN AND EXCHANGE POLICY
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please email rivercompanyoutfitters@gmail.com with subject "ATTN: RETURNS/EXCHANGES." In the email, include your 1) order number, 2) the items you would like to return/exchange, and 3) why you would like to return/exchange the item/s. Someone will get back to you within 2 business days with a Return Authorization number.
Please do not send any returns/exchanges without first receiving a Return/Exchange authorization number.
Please send any accepted returns or exhange, to 128 Lakeshore Drive, Roswell GA 30075 along with the original receipt emailed to you. Please write your Return Authorization Number provided to you. Please circle or highlight the item being returned / exchanged, and on the back please specify as to why you'd like a return or exchange. If an exchange, please indicate what size or variant you would like to exchange for. If we do not have the variant you would like exchanged for, a full refund minus a 10% restocking fee for the product being processed will be given.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit minus a 10% restocking fee will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rivercompanyoutfitters@gmail.com.
Sale Items and Mystery Bags (if applicable)
Only regular priced items may be refunded or exchanged. Sale items including Mystery Bags are final sale and cannot be refunded or exchanged (unless damaged or defective).
Exchanges (if applicable)
We only pay for shipping on items both ways if they are defective or damaged. If you need to exchange it for the same item, send us an email at rivercompanyoutfitters@gmail.com and send your item to:
128 LAKESHORE DRIVE, ROSWELL GA 30075
Shipping
To return your product, you should mail your product to:
128 LAKESHORE DRIVE, ROSWELL GA 30075
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If we receive a package with no printed email receipt, we will email you regarding your package. If we do not hear from you within 10 business days, your order will be subject to a 50% restocking fee and you will be refunded 50% of your original order.
Holiday Returns & Exchanges
Purchase made between Nov 22 and Dec 10 may be returned until January 12th. Our standard policy of 30 days will apply to all purchases made after December 10.